This robot knows how to call for the elevator, get to the correct floor, find the right room, and call the guest on the room phone. Along the way, AURA knows how to avoid obstacles and give way to other people in the corridor. Once at the door, AURA opens her lid when the guest opens the room door. The guest then takes items out from AURA, and then tells AURA the items have been removed. AURA invites the guest to provide feedback, before she heads off back to her docking station at the hotel lobby.
The most fascinating thing, of course, is to see AURA in action. AURA roams the hotel floors autonomously, and she does not depend on rails or other physical fixtures to guide her path. As mentioned, AURA senses presence of other people and knows to avoid colliding into them. AURA has the ability to navigate herself back in order to charge itself.
AURA is the first outside of the United States. The implementation of AURA at the hotel arose from collaboration between Republic Polytechnic, StarHub and the M Social Singapore team. It required integration with key hotel systems including phone and elevator systems for an end-to-end solution to offer a great guest experience. This is truly the beginning of the hotel robotic world and we are sure there are more innovation to come down the road.